The Lender Report is operated by JPro Labs LLC.
Free for everyone2 business days to a reply10 business days to fix a confirmed error
Ask for a correction
Tell us which figure, what it should be, and where the right figure is published. A link to the filing helps most. You do not have to say who you are.
We have your correction request.
What happens next is below. A fix shows on the page after the next build of the site, and in the corrections log.
What happens next
- We log it and reply. Within 2 business days, if you left an email address. The reply says we have it and the date we will answer by. Nothing else.
- We check the figure against its source. Every figure on this site shows its source and date. We open the filing named beside it, for that lender and that period, and compare.
- One of three things is true.
- We misread or miscomputed it. Our error. We fix it in the way the data is built, add a check so it cannot come back, and look for the same mistake on other lenders.
- The page shows what the filing says, and the filing is wrong or was amended. The record's error. The figure stays as filed, the lender's correction is shown beside it as the lender's own statement, and we tell you how to ask the agency to fix the source.
- The page shows what the filing says, and it is right. No error. We say so, with the filing, the line and the date. The figure does not change.
- We publish the fix within 10 business days of a confirmed error, add it to the corrections log and the changelog, and tell you what changed.
While a figure is being checked
When a figure is plainly wrong, or is credibly disputed and the check will take more than a day or two, we take that one figure out of the site until the check is done. The rest of the lender's page stays. The lender's page then says Under review and names the figure.
- Search, Loan Comps, compare, the API and the MCP server stop returning the figure as soon as it is taken out of the database.
- The lender's own page, lists and rankings are built ahead of time, so they drop it at the next build of the site.
- Totals that were added up before the figure was taken out, such as a state total, can still include it until the next data release.
No figure is under review today. See the list.
When the public record itself is wrong
We show filings as filed. If the filing is wrong, the lasting fix is at the agency, and the next data refresh picks it up:
- Bank and credit union balances. The lender files an amended call report with its regulator: the FFIEC call report for a bank, the NCUA 5300 for a credit union.
- Multifamily and 1-4 unit loan records. The lender resubmits its HMDA data to the CFPB.
- SBA 7(a) and 504 loans. The lender asks the SBA to correct its loan data.
What we will not do
- Change or remove a correct figure because a lender pays, objects or asks.
- Make a figure look better than the record.
- Ask a lender to claim its page, buy a listing or buy an ad before we fix an error. Corrections are free for everyone.
- Promise a result before the check is done.
If you are named on a page
Listed here and want to be removed or corrected? Write to desk@lender.report or use the removal form. We remove people within 5 business days and do not ask why. The removal form.
Something else wrong
A page that looks fraudulent, someone posing as a lender, or a bug: use the report form. A page that looks fraudulent is looked at within 1 business day.
Formal and legal notices
The Lender Report is operated by JPro Labs LLC. A lender's counsel, or anyone sending a formal notice, can write to desk@lender.report with "Legal notice" in the subject line, or by mail to 335 E Linton Blvd, Suite B14 #2074, Delray Beach, FL 33483.
Common questions
Who can ask for a correction?
Anyone. A lender, a broker, a borrower, a journalist. We do not ask for proof of who you are before we look.
Does a lender have to pay, or claim its page, to get an error fixed?
No. Corrections are free for everyone, paying or not, claimed or not. A correction is never traded for a claim, a paid listing or an ad.
How long does it take?
We reply within 2 business days and fix confirmed errors within 10. We correct our own mistakes at once.
Can a lender have a true figure removed?
No. A correct figure from a public record is not changed or removed because a lender pays, asks or objects. A figure can be taken out for a short time while a credible dispute is checked.